WYNDHAM VACATION OWNERSHIP INTERNET CUSTOMER PRIVACY & INFORMATION PRACTICES POLICY
Wyndham Vacation Ownership, Inc. ("WVO") is concerned about privacy issues
and wants you to be familiar with how we collect, use and disclose information.
This Privacy Notice describes our practices in connection with information that
we collect through websites operated by us from which you are accessing this
Privacy Notice (the "Websites"), through the software
applications made available by us for use on or through computers and mobile
devices (the "Apps"), and through our social media pages that
we control from which you are accessing this Privacy Notice (collectively, our "Social
Media Pages"), (collectively, including the Websites, the Apps and our
Social Media Pages, the "Services"). This Privacy Notice also applies to our
offline collection of information. The information you provide helps us to
operate effectively and continually provide you with the best hospitality
products, services and experiences.
Our privacy practices may vary among the countries in which we operate to
reflect local practices and legal requirements. Please read the following to
learn more about our privacy practices.
NOTICE TO TIMESHARE OWNERS/FINANCING CUSTOMERS: You may
receive a separate notice regarding "Your Financial Privacy" by mail. If this
Website provides you the ability to access your account online, and you agree to
receive annual notices online, we will provide you with annual notices through
this Website. Further, if we provide you with updated notices online, we will
require you to acknowledge receipt of the updated notice through this Website or
another identified Website.
Acceptance of Our Privacy Notice: By using the Services, you
accept the terms of this Privacy Notice and the ways we may use your
information. If you do not accept the terms of this Notice, please do not
continue to use the Services.
What Information Is Collected and How It Is Collected?
We may collect personal information (which is information that identifies you or
relates to you as an identifiable person) about you such as your:
We may collect information from you when you interact with us such as
- Postal address (including billing and shipping addresses)
- Telephone number
- Email address
- Credit and debit card number
- Financial information
- Profile picture
- Social media account ID
- Stay information
- Communication preferences
- Register for a product or service
- Contact us with a question or request
- Use our Services
- Make a payment for a product or service
- Stay at one of our properties
- Provide a testimonial or story
- Participate in a competition or sweepstake
- Participate in our loyalty program
Other Information We Collect about you
- Cookies: This Website uses "cookies". By using this Website
with the terms of this Notice. Cookies are small text files that this Website
sends to your computer for record-keeping purposes and this information is
stored in a file on your computer's hard drive. Cookies make web surfing and
browsing easier for you by saving your preferences so that we can use these to
improve your next visit to this Website.
- One of the purposes of cookies is to simplify the use of the Website. A cookie
may save a user's login details for example, so that the user does not need to
login every time. Cookies, by themselves, do not provide us with your personal
- Cookies may be either "persistent" or "temporary" (or "session") cookies. A
persistent cookie retains user preferences for a particular Website allowing
those preferences to be used in future browsing sessions and remains valid until
its set expiry date (unless deleted by the user before the expiry date). A
temporary cookie, on the other hand, will expire at the end of the user session,
when the web browser is closed.
- Cookies are also used for statistical purposes, to determine how the Website
is used. Google Analytics: We use Google Analytics to help us
get a better understanding of how visitors use this Website. The information
generated by the Google Analytics cookie about your use of this Website is
transmitted to and stored by Google. If you do not want your activity on this
Website to be tracked by Google Analytics, you may opt out by using this link
- From Other Sources: We may receive your personal information
from other sources, such as public databases; joint marketing partners; social
media platforms; from people with whom you are friends or otherwise connected on
social media platforms, as well as from other third parties. For example, if you
elect to social media account to your Website account, certain personal
information from your social media account will be shared with us, which may
include personal information that is part of your profile or your friends'
- Mobile Devices: When you use or access our Services from a
mobile device, we may collect information such as your unique device ID and your
location information when you download and use the App, we and our service
providers may track and collect App usage data, such as the date and time the
App on your device accesses our servers and what information and files have been
downloaded to the App based on your device number.
How Do We Use Your Information?
The information we collect from you helps us to identify ways that we can
continue to serve you in the best way possible and provide you with personalized
products and services that suit your lifestyle. We use personal
information for the following purposes:
- To respond to your inquiries and fulfill your requests, such as to send you
- To send administrative information to you, for example, information regarding
the Services or an event in which you are attending and changes to our terms,
conditions, and policies.
- To complete and fulfill any purchases or requests for services, for example,
to process your payments or a hotel stay or vacation rental, communicate with
you regarding your purchase and provide you with related customer service.
- To send you marketing communications that we believe may be of interest to you
via postal mail, email, telephone or SMS.
- To personalize your experience on the Services by presenting products and
offers tailored to you.
- To allow you to participate in sweepstakes, contests and similar promotions
and to administer these activities. Some of these activities have additional
rules, which could contain additional information about how we use and disclose
your Personal Information, so we suggest that you read these rules carefully.
- To facilitate social sharing functionality.
- To allow you to send messages to a friend through the Services. By using this
functionality, you are telling us that you are entitled to use and provide us
with your friend's name and email address.
- For our business purposes, such as data analysis, audits, fraud monitoring and
prevention, developing new products, enhancing, improving or modifying our
Services, identifying usage trends, determining the effectiveness of our
promotional campaigns and operating and expanding our business activities.
- As we believe to be necessary or appropriate: (a) under applicable law,
including laws outside your country of residence; (b) to comply with legal
process; (c) to respond to requests from public and government authorities
including public and government authorities outside your country of residence;
(d) to enforce our terms and conditions; (e) to protect our operations or those
of any of our affiliates; (f) to protect our rights, privacy, safety or
property, and/or that of our affiliates, you or others; and (g) to allow us to
pursue available remedies or limit the damages that we may sustain.
We may also aggregate and/or anonymize personal information for research, to
improve our products and services; and for other business purposes.
How Do We Disclose Your Information?
Your information may be disclosed as follows:
- Affiliates: Other Wyndham businesses (our "Affiliates") may
jointly use the personal information for the purposes described in this Privacy
Notice. A list of our primary Affiliates can be found in Wyndham Worldwide's
10-K Annual Report.
- Business Partners & Sponsors:
WVO may disclose some or all of your Personal Information to third party
the event and to the extent that there are additional uses of your Personal
Information by WVO's business partners or sponsors (which additional uses are
not otherwise described in or contemplated by this Policy), any such additional
uses will be specifically described to you prior to or at the time such Personal
Information is collected or prior to any transfer of such Personal Information
to the business partners or sponsors. Many promotions offer opportunities for
you to request additional information from such business partners and sponsors.
By requesting additional information, you signify your consent to WVO's transfer
of your Personal Information to the applicable business partners or sponsors so
that they can respond to or fulfill your request. Although, in many instances,
only your email address will be shared with these business sponsors and
partners, WVO is not limited to the type of Personal Information that it may
disclose, provided that you requested the additional information and that WVO
- Vacation rentals: We may share your information with the
owners and Business Partners of timeshare resorts we do not own, property owners
associations and those we have a sales and marketing relationship with may share
some or all of your Personal Information in order to provide you with services.
- Vendors and Service Providers: We may disclose your
information to vendors and service providers retained by us in connection with
our business such as: travel services companies and providers, financial
services companies, credit bureaus, property owners' associations, vacation
insurance companies, website hosting, data analysis, payment processing, order
fulfillment, information technology and related infrastructure provision,
customer service, email delivery, credit card processing, tax and financial
advisers, legal advisers, accountants or auditing services.
- Message Boards: We may make message boards, blogs, and other
such user-generated content facilities available to users. Any information that
is disclosed in these areas becomes public information and you should always be
careful when deciding to disclose your personal information. We are not
responsible for privacy practices of other users including website operators to
whom you provide information.
- Merger or Acquisition: A third party who acquires any part of
Wyndham Worldwide Corporation itself or any of its Affiliates, whether such
acquisition is by way of merger, consolidation or purchase of all or a
substantial portion of our assets.
- Disclosure Permitted by Law: Law enforcement authorities,
government or public agencies, regulators, insurers and/or to any other person
or entity having appropriate legal authority or justification for receipt of
your information, if we believe that we are required or permitted to do so by
law or legal process, to respond to claims, or to protect the rights, property
or safety of Wyndham or others.
- Anonymized/Aggregated Information: Because aggregated or
anonymized information does not personally identify you, we may use it for any
purpose. If we combine anonymized or aggregated data with personal information,
we will treat the combined information as personal information according to this
How Do We Safeguard Your Information?
- Security of Your Information: We will take reasonable steps
to protect the information you provide us from loss, misuse and unauthorized
access, disclosure, alteration and destruction. We have implemented appropriate
physical, electronic and managerial procedures to help safeguard and secure your
information from loss, misuse, unauthorized access or disclosure, alteration or
destruction. Unfortunately, no security system is 100% secure, thus we cannot
ensure the security of information that you provide to us via the Services.
Other Important Information
- Information Provided on Someone Else's Behalf: If you provide
us with information about someone else, please ensure you have the person's
permission to do so for the purposes detailed in this Privacy Notice.
- Links to Websites: The Services may have links to other
websites that are not operated by us and therefore, we have no control over how
these websites may collect your information. You should read the privacy notices
on those other websites before you submit your information through them.
- Social Media Sites: Please note that we are not responsible
for the collection, usage and disclosure policies and practices (including the
data security practices) of other organizations, such as Facebook, Apple,
Google, Microsoft, RIM or any other app developer, app provider, social media
platform provider, operating system provider, wireless service provider or
device manufacturer, including any personal information you disclose to other
organizations through or in connection with the Apps or our Social Media Pages.
- Changes to Our Privacy Notice: From time to time we may
revise this Notice and/or use personal information for new, unanticipated uses
not previously disclosed in this Notice to meet changes in the regulatory or
business environment, or to satisfy the needs of our customers and service
providers. Updated and date stamped versions will be posted on the Services.
- Minors: We do not knowingly collect, maintain or use personal
information from children under 18 years of age, and no part of Services is
directed to individuals under the age of 18.
- Retention Period. We will retain your personal information
for the period necessary to fulfill the purposes outlined in this Privacy Notice
unless a longer retention period is required or permitted by law.
Choices and Contact Us with Your Questions
- Marketing: We may contact you by email, telephone, SMS or
postal mail with information about products or services offered by Wyndham or a
third party that may be of interest to you. You can opt-out in this way at any
- Using the unsubscribe function in the email you receive from us.
Click here if you do not wish to receive further direct marketing from us
about Wyndham products or services.
- Notice to California Residents: Please
- Access to Information We Hold about You: If you would like to
access, obtain copies, update, correct or request that we suppress or delete any
of the information we hold about you or if you require further information from
us about how we use your information please contact us at Ecommerce@wyn.com. In
some jurisdictions, you may be charged a reasonable fee for access to your
If after reviewing this Notice, you have any questions or privacy concerns
please send an email to WVOPrivacy@wyn.com
or send a letter to:
WVO Corporate Compliance Officer
Wyndham Vacation Ownership, Inc.
6277 Sea Harbor Drive
Orlando, FL 32821
Notice to California Residents:
If you are a resident of California, California Civil Code Section 1798.83
allows you to request information regarding the disclosure of your personal
information by us to third parties for the third parties' direct marketing
purposes. With respect to these entities, this Notice applies only to their
activities within the State of California. To request the above information,
please write to us at: Wyndham Vacation Resorts Attn: California Disclosure
Information 6277 Sea Harbor Drive, Orlando, FL 32821
Effective Date:, Jan. 28, 2016
Last Updated Date:, Jan. 28, 2016